Customer Service (Level 2 certificate) The Level 2 is designed to reflect the skills and knowledge people who are thinking about a career or working in a job which involves dealing with customers and related activities. The aim of the qualification is to recognise the skills and competences of candidates in the workplace. This certificate provides individuals with an opportunity to get the skills and knowledge needed for a career in customer service or any job which involves dealing with customers. The mix of units encompass a broad range of competencies from the customer service sector. The NVQ is a work-oriented qualification and is suitable for those who undertake Customer Service related activities. This is open to candidates of any age, of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning.

To achieve the full qualification, candidates are required to show competency in a mix of units to gain sufficient credits:  Topic areas include Prepare yourself to deliver good customer service Maintain a positive and friendly attitude Communicate effectively with customers Give customers a positive impression of yourself Provide customer service within the rules Recognise and deal with customer queries, requests and problems